FREQUENTLY ASKED QUESTIONS
HOW ARE THE DAMAGES CHARGED?
Signs of wear are not charged or only partially charged taking into account the use period and age of the vehicle. Above average use and damage will be charged in full. Details can be found in the catalogue of damages.
WHAT ARE THE CRITERIA FOR A 100% CHARGE?
We inspect the vehicles inside and outside considering age, use and kilometrage. Defects exceeding normal wear and tear or in the case of clear damage or improper use will be charged in full.
WHAT IS THE PURPOSE OF MARKING THE VEHICLE WITH PENS?
Often it is not enough to mark the damage and especially its extent using only marker arrows. Using a pen allows the length and actual size of a damage to be seen more clearly.
HOW ARE IS THE CUSTOMER SHARE CALCULATED?
The customer share is charged depending on the information and agreement with the lessor. This information is stored in our system in a matrix.
WHAT OUR CUSTOMERS SAY ABOUT US
“SwissExperts always shows its commitment and strives to meet our needs. That means we can continue to develop together. We value our many years of partnership with SwissExperts.”
Alain Bahni - Operations Director
Alphabet Fuhrparkmanagement (Schweiz) AG
